Govtech Customer Case Studies

Salford City Council - Digital Council of the Year 2018
Adobe Acrobat document [2.2 MB]
Harrow Council Case Study
A case study produced to support the round table discussion Building Digital Around Residents - the Harrow Council Story held at the 2018 ShareDigital event
201803 - eCAP-webCAP Case Study - Harrow[...]
Adobe Acrobat document [1.1 MB]
Modernising Revenues in North Herts DC
How webCAPTURE has helped North Hertfordshire DC to transform the Revenues Service
NorthHertsDC_ Case_Study_M_0418.pdf
Adobe Acrobat document [1.4 MB]
City of York Council
eCAPTURE and webCAPTURE case study illustrating the rapid returns on investment derived from a successful channel shift programme
201704 - eCAP-webCAP Case Study - CITY O[...]
Adobe Acrobat document [125.8 KB]
Wakefield MDC
eCAPTURE and webCAPTURE Case Study
Adobe Acrobat document [2.0 MB]
Kirklees webCAPTURE Channel Shift Case Study
Govtech Kirklees webCAPTURE Case Study A[...]
Adobe Acrobat document [260.9 KB]
eCAPTURE in Benefits
The impact in Sandwell MBC of using eCAPTURE to manage new claims received in multiple formats
Sandwell eCapture Case Study.pdf
Adobe Acrobat document [237.6 KB]
SPDR Case Study
Managing a Single Person Discount Review using webCAPTURE
Kirkless_ Case_Study_SPDR_0418.pdf
Adobe Acrobat document [1.5 MB]

What our clients say

"The remarkable thing about webCAPTURE is the speed of implementation, which is extremely quick - we were realising savings and benefits within 3 months of going live."


"webCAPTURE with auto-indexing is a game changer."


"Using webCAPTURE, we reduced our cost base by 21%, moving the front and back office together, achieving a huge reduction in avoidable contacts and increasing ownership of complex cases. It was a great incentive to channel shift"


"eCAPTURE offered us a guaranteed return on our investment. The business case made perfect sense in the form of lower processing costs and improved productivity. I can categorically state that the decision to invest in eCAPTUREservice was a successful one."


“eCAPTURE has certainly made the assessor’s job easier and they now spend more time on the assessment of claims. The automated checking and flagging performed by eCAPTURE ensures nothing important is missed or forgotten and improves quality. Overall, assessors are more productive and this clearly contributed to a reduction in turnaround from 12 days to 4 days during the first 3 months of live running.”