Welcome to Govtech
Govtech is a full service content capture company at the heart of channel shift.
As channel shift momentum increases, the integration of your web front end with your back office systems is essential to derive all the benefits of online self-service. eCAPTURE and webCAPTURE from Govtech transform content from your online self-service web forms and automate transaction processing in your back office system. Data is validated, business rules applied and officers intervene only when business rules trigger this.
“webCAPTURE with auto-indexing is a game changer; webCAPTURE is sorting and prioritising interventions for us and archiving everything else, ensuring that we get to work immediately on anything that affects bills going out or money coming in. 76% of our onlne transactions are completed without staff intervention."
If you want to make channel shift work for you, take a look at our hosted integration services
Multi-channel service delivery
However you receive information from citizens, suppliers and partners, we can improve the way this is handled and integrated with your back office. We eliminate manual intervention, increase automation and enable "straight through" processing, from a paper form completed by hand or an online self-service request through to business outcome.
Find out more about us and how eCAPTURE and webCAPTURE bring multiple channels together to work for you.
Transform your service
eCAPTURE and webCAPTURE transform the productivity of caseworkers by ensuring any errors, omissions or exceptions are highlighted to them. Quality and accuracy improves and, by fully automating routine work, caseworkers intervene only when their expertise is needed. So you get more from them.
Download a customer case study here
Look at the latest eCAPTURE and webCAPTURE news here
We are on the G-Cloud 9 Framework Agreement
eCAPTURE and webCAPTURE are available in Lot 3 - SAAS
For further information, visit the Digital Marketplace